ISMS Copilot
Usage limits

Understanding Usage Limits

ISMS Copilot tracks usage through a credit system that ensures fair access and optimal performance. Your plan determines your credit allocation, and usage resets automatically within a 4-hour session window.

How Usage Limits Work

Every message you send consumes credits from your plan's allocation. The amount varies based on conversation length and whether you've uploaded files.

The 4-hour session window: Your usage limit resets automatically every 4 hours from when you start using the platform. This means if you begin a session at 10:00 AM, your limit resets at 2:00 PM, giving you a fresh allocation.

You don't need to track your usage manually. When you approach your limit, ISMS Copilot will notify you with a clear message showing when your next reset occurs.

What Affects Credit Consumption

Message Length and Complexity

Standard messages in new or short conversations use a baseline amount of credits. Complex questions requiring deep analysis may consume slightly more, but the biggest factor is conversation history.

Conversation Length

Long conversation threads consume significantly more credits per message than short ones. Think of it like photocopying: sending a message in a 3-message conversation is like copying a single page. Sending a message in a 50-message thread is like photocopying an entire binder every time you add one page—the AI needs to review the full conversation context each time.

Very long conversations (20+ messages) can use multiple times more credits per message than starting fresh. This is the single biggest factor affecting your usage rate.

File Uploads

Uploading documents consumes extra credits beyond the message itself. Large PDFs (approaching the 10MB limit) in a long conversation will consume credits faster than small files in fresh threads.

Best practice: Upload files in new conversations when possible, especially for large documents or gap analysis tasks.

AI Model Selection

Different models (Claude, GPT, Grok, Gemini, Mistral) may have slightly different credit costs based on their capabilities, but conversation length remains the dominant factor across all models.

Plan Comparison

Higher-tier plans offer substantially more usage than lower tiers:

  • Free Plan: Limited credits that reset every 4 hours. Suitable for exploring the platform and light usage.

  • Plus Plan ($24/month or $240/year): Higher credit allocation per session for daily compliance work.

  • Pro Plan ($100/month or $1000/year): Extended credit allocation for heavy workloads and multiple projects.

  • Business Plan ($250/month or $2500/year): Maximum credit allocation for enterprise teams.

If you consistently hit your limit within the 4-hour window, upgrading to Plus typically solves the issue for most users. The increased allocation supports dozens of messages per session, even in longer conversations.

The Limit Message

When you reach your usage limit, you'll see a message like:

"You've reached your usage limit for this session. Your limit will reset at 2:30 PM, or upgrade for higher limits."

The reset time shown is specific to your current session. You can wait for the automatic reset or upgrade your plan for immediate access with higher limits.

Known Limitation: Older Long Conversations

Very long conversations started before the current usage system was introduced may consume credits faster than expected. This is because older threads can accumulate significant context that increases processing costs.

Recommended solution: Start a new conversation for your current work. You'll get better performance and more predictable credit usage. You can always reference your old conversations for historical context.

Checking Your Usage

Currently, ISMS Copilot shows your usage status through limit notifications when you approach or reach your allocation. There is no dedicated usage dashboard displaying remaining credits in real-time.

You'll receive clear warnings as you near your limit, giving you time to complete urgent tasks or consider upgrading before hitting the reset window.

How to Upgrade

To increase your usage limits:

  1. Click the "Upgrade your plan" button (top right, with star icon)

  2. Review plan features and pricing (Plus, Pro, or Business)

  3. Choose your plan and billing cycle (monthly or annual)

  4. Complete payment through Stripe

Your new limits apply immediately after successful payment. See Subscription Plans and Pricing for complete upgrade details.

When Limits Feel Wrong

If your usage limits seem incorrect—such as hitting your limit unusually fast or experiencing inconsistent behavior—contact support through the help menu. Include details about:

  • When you noticed the issue

  • Approximate number of messages sent before hitting the limit

  • Whether you were continuing a very long conversation

  • Any file uploads in that session

The support team can investigate your specific usage patterns and help determine if there's an issue or if you need a different plan tier.

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