Understanding AI redirects for service questions
ISMS Copilot's AI specializes in compliance and security frameworks. When you ask about pricing, billing, or licensing, the AI redirects you to the Help Center or Trust Center instead of answering directly.
Why service questions get redirected
The AI is trained on compliance knowledge—ISO 27001, SOC 2, GDPR, and similar frameworks. Service questions require up-to-date business information that lives outside the AI's compliance knowledge base.
Redirects ensure you get accurate, current answers from authoritative sources:
Pricing and plans: The Subscription Plans and Pricing article covers all tiers, features, and upgrade steps
Billing and account management: Help Center articles explain payment methods, invoices, and cancellations
Security and data privacy: The Trust Center details data handling, EU hosting, encryption, and GDPR compliance
What the AI still handles
The AI answers all compliance and framework questions. Ask about controls, risk assessments, policy generation, document analysis, or any security/compliance topic. It won't redirect compliance queries—that's its specialty.
If you hit usage limits, the platform shows upgrade prompts automatically. You don't need to ask the AI about limits—it'll surface options when needed.
When you see a redirect
The AI typically points you to Help Center articles or the Trust Center with a brief explanation. This keeps service information accurate and current without mixing business details into compliance responses.
For broader information about what the AI will and won't answer, see Handle Refusals and Scope Limits.