Troubleshoot stuck chat threads
If a conversation hangs while the AI is processing, a reset banner will appear after two minutes to help you continue.
The reset preserves your entire conversation history—it only clears the stuck state.
Identify a stuck thread
A thread is stuck when:
The AI response indicator shows "Processing" or "Generating" for more than two minutes
No new content appears in the chat
The interface remains in a loading state
When ISMS Copilot detects this, an amber banner appears at the bottom of the conversation: "This conversation appears to be stuck. You can reset it to continue chatting."
Reset the thread
Click Reset thread in the banner.
Wait for the confirmation: "Thread unlocked. You can continue chatting."
Continue your conversation normally.
All your messages and previous AI responses remain intact. The reset clears only the stuck processing state.
If reset fails
If you see "Failed to reset thread. Please try again," the banner stays visible so you can retry. If the problem persists after multiple attempts, contact support.
To avoid stuck threads, keep conversations under the workspace quota limits. If a thread is very long, start a new conversation instead.