Manage Teams billing and seats
Use this guide if you own a team subscription in ISMS Copilot. Team billing is tied to your team, not just your personal account, so member changes can affect seat count and entitlements.
If you need the setup workflow first, start with Use Teams and shared workspaces. This article focuses on billing behavior after the team already exists.
How Teams billing works
When you create a team, ISMS Copilot links the subscription to the organization behind that team. The team owner manages billing, and members can receive access through the team plan.
Seat-based billing updates when members join or leave the team. This keeps Stripe quantity aligned with the current member count.
Who manages the billing portal
The team owner opens Manage Subscription for the team subscription. Team members may have access through the team, but they do not manage the owner's billing relationship.
For general portal tasks such as invoices, payment method changes, or cancellation, see Manage your ISMS Copilot subscription and billing.
What happens when seats change
When a member accepts an invitation, the team seat count increases.
When an owner removes a member, the seat count decreases.
When a member leaves the team, the seat count decreases.
These updates happen automatically in the background. If the billing system cannot update immediately, access changes can still complete while billing sync retries separately.
Members with a personal paid plan
A member can join a team even if they already have a paid personal subscription. After joining, ISMS Copilot warns them that they may now have both a personal plan and team-based access.
If you are that user, review whether you still need the personal subscription. If not, cancel it from the Stripe customer portal to avoid paying for both.
Joining a team does not automatically cancel an existing personal subscription.
How plan access works for members
Members can receive feature access from the team's subscription even if their own personal plan is free. This matters for plan limits and paid features inside the product.
If a team subscription is no longer active, ISMS Copilot falls back to the member's personal subscription status.
Common billing questions
Why did my billed quantity change?
For team subscriptions, billed quantity follows the current member count. Additions and removals can change the subscription quantity.
Why can a member still use paid features on a free personal plan?
That member may be receiving entitlement through the team's active subscription.
Who should cancel the subscription?
The team owner should manage the team subscription. Members should only cancel their own personal subscriptions when those are separate and no longer needed.
What to do next
If you are setting up a new team, read Use Teams and shared workspaces. If you need the broader billing reference, use Manage your ISMS Copilot subscription and billing.