Incident Management and Business Continuity
ISMS Copilot has established incident management and business continuity procedures to ensure rapid detection, containment, and recovery from security incidents or service disruptions. Our approach prioritizes customer data protection and service availability.
Incident response is integrated with our change management process and escalation procedures to ensure coordinated response.
Incident Response Process
Our incident management follows a five-phase approach:
Detection — Monitoring systems, customer reports, or security scans identify potential incidents
Assessment — Incident severity and scope evaluated to determine response level
Containment — Immediate actions taken to limit impact and prevent spread
Recovery — Systems restored to normal operation with fixes deployed
Post-Incident Review — Root cause analysis conducted and preventive measures implemented
Roles and Responsibilities
Our incident response team includes defined roles:
Incident Commander — CEO leads overall response coordination and stakeholder communication
Primary and Secondary On-Call — Technical responders available for rapid assessment and remediation
Communication Lead — Manages customer notifications and status updates
For security incidents involving customer data or compliance implications, we escalate to leadership immediately.
Escalation Procedures
Incidents are escalated based on severity and impact:
Team coordination via dedicated Slack #incidents channel
Leadership notification via email for high-severity incidents
Customer communication for service-affecting incidents
Regulatory notification if required by GDPR or other compliance frameworks
Business Continuity Planning
Beyond incident response, we maintain business continuity procedures including:
Backup and disaster recovery capabilities
Third-party dependency monitoring and contingency planning
Infrastructure redundancy for critical services
Data retention and recovery procedures
Post-deployment incidents trigger our change management rollback procedures while maintaining incident documentation for review.
Documentation and Learning
Every incident generates documentation including timeline, impact assessment, root cause, and preventive actions. These learnings feed back into our risk register and threat prevention planning.
Our incident management procedures align with our overall ISMS framework and support SOC 2, ISO 27001, and NIST compliance requirements.